CLASS POLICIES
Grip socks are required for all of our classes. ToeSox are sold at the studio, or you can also bring your own grip socks.
We recommend clients to bring their own towel and water bottle.
Studio Parking: There is plenty of parking in the front, side and back of the building. Please U-turn on Atlantic Avenue, Candace Rd can take forever.
Water is the only beverage allowed on the group room floor. There is a FLOWATER machine.
The restroom is located in the group room and another one in the private training room in the back.
Cubbies for your personal items are located in the group room as soon as you enter the studio. Please turn your cellphones to vibrate mode.
Check in at the front desk with a self-kiosk. Late/no show charges apply 2 hours after class ends.
To avoid a late fee charge, please cancel your reservation online 8 hours prior to class start time.
If you are on a Monthly Unlimited class package, there is a $10 late cancel fee and a $15 no show fee. All other packages just lose a class credit.
Monthly memberships can be canceled after the 3 month commitment/contract. There is a $150 early termination fee. You are required to give a 30 day notice via email before your next autopay date.
Declined payments past 5 days is $50
Please arrive on time. If you arrive 10 minutes late or later for your class, your spot may be offered to someone waiting at the studio to get into the class and you will not be allowed in.
All classes must be booked prior to arrival, there are no walk ins. The booking windows loses 10 min prior to class. Early AM classes, the booking window closes 12 hours before class starts.
Vacation/Medical Freezes are $25 per freeze with a 2 week minimum and 3 month maximum. Please email 2 weeks prior to your freeze date. One cannot freeze within their 90 day initial period
Guest passes for Memberships requires 24 hour notice via email. You must provide, name, email and their cell phone number. 1 Guest per class and please avoid bringing guests to busier class times.
Must be 12+ to attend class. Parental Consent.
If you have any questions, please notify one of your instructors or email us at info@soteriapilates.com. Thank you for understanding why we have these policies in place!