• Grip socks are required for all of our classes. We are sold in studio as well.

• We  recommend that clients bring their own towels and refillable water bottles. Water is the only beverage allowed on the floor.

• Studio Parking: There is plenty of parking 360 around the building.

• Please consider your drive time + traffic to be on time for classes. There is a 10 minute late policy and you will not be allowed in for the safety of all participants.

• The studio has 2 all gender restrooms/changing rooms.

• Cubbies are provided for your personal belongings and shoes.

• Please turn your cellphones to vibrate mode as it is a distraction.

• Check-in at the front desk at the IPAD or on your mobile app.

• To avoid a late fee charge, please cancel your reservation online 8 hours before class starts.

• If you are on a Monthly Unlimited class package, there is a $15 late cancellation fee and a $20 no-show fee. All other packages lose a class credit.

• Monthly memberships can be canceled after the 3-month commitment/contract with a 30 day notice prior to your payment date. All requests must be emailed. A $150 Early Termination Fee applies.

• There is a $50 charge for declined payments past 5 days

• All classes must be pre booked before arrival; there are no walkins. The booking window closes 10 minutes before classes start.

• Vacation/Medical Freezes are $50 per freeze, with a 1 month minimum and a 3 month maximum. Please email two weeks before your freeze date. You cannot freeze within your 90 day contract.

• Guest passes require 24 hour notice via email. You must provide their name, email, and cell phone number. 1 Guest per class, and please avoid bringing guests to busier class times.

• Must be 12+ to attend classes with parental consent.

If you have any questions, please notify one of your instructors or email us at info@soteriapilates.com. Thank you for understanding why we have these policies in place!